Refund Policy

Last updated: 10 October 2026

This policy explains what happens if you cancel an order, what to do if a product reaches you damaged, defective or wrong, and how refunds are paid. It is part of our Terms & Conditions.

No Returns for Change of Mind

Our products are Ayurvedic and personal-care products that are eaten or applied to the body. For hygiene and safety reasons, we do not accept returns or exchanges once an order is delivered, unless the product reached you damaged, defective or wrong.

Damaged, Defective or Wrong Product

If your product arrives damaged, defective, or is not what you ordered, we will send you a replacement free of charge. You do not need to send the original item back, and you pay nothing for the replacement or its delivery.

To get a replacement:

  1. Contact us within 3 days of delivery on WhatsApp or by email (details below).
  2. Share your order number, a photo of the product, a photo of the outer box, and an unboxing video that shows the sealed package being opened.
  3. Once we have checked it, we ship your replacement. There is no form to fill and no return pickup.

We recommend recording an unboxing video for every order. Claims reported more than 3 days after delivery, or without the photos and the video, cannot be accepted.

If we cannot send a replacement, for example because the product is out of stock, we will refund the amount you paid for that product instead.

Cancelling an Order

  • Before dispatch: contact us and we will cancel the order. Prepaid orders are refunded in full within 5–7 business days.
  • After dispatch: the package comes back to us once delivery fails. Prepaid orders are refunded in full, including shipping charges, once the package is back at our warehouse.

Partial Cash on Delivery Advance

On some Cash on Delivery orders, checkout asks you to pay ₹100 online in advance, and you pay the balance at delivery. This ₹100 advance is non-refundable if you cancel the order, refuse the delivery, or the order comes back to us undelivered. If we cancel the order ourselves, we refund the advance in full.

How Refunds Are Paid

  • Prepaid orders: to your original payment method within 5–7 business days of approval. Your bank may take a further 2–3 business days to show the amount.
  • Cash on Delivery orders: by UPI transfer. Our team will ask for your UPI ID, and the refund is completed within 5–7 business days of receiving it.

Not Covered

  • Change of mind, or a product not suiting you after use
  • Damage caused by misuse or improper storage after delivery
  • Claims reported more than 3 days after delivery
  • Free gifts, samples or promotional items

Fraudulent Claims

We may reject any claim that appears fraudulent or abusive, and may refuse future orders from the account involved.

Contact Us

If your complaint is not resolved, you can write to our Grievance Officer. Details are in section 18 of our Terms & Conditions.